--- title: Resource Library | Success Story description: Success Story | Customer Experience and Satisfaction survey resources presented by SERVICE 800. This includes SERVICE 800's blogs, success stories and white papers for customer experience professions. --- - [**](https://www.twitter.com/service800) - [**](https://www.linkedin.com/company/service-800) [![S800_Logo_Transition_web-879308-edited](https://www.service800.com/hs-fs/hubfs/SERVICE_800_Logos/S800_Logo_Transition_web-879308-edited.png?width=250&name=S800_Logo_Transition_web-879308-edited.png "S800_Logo_Transition_web-879308-edited")](https://www.service800.com) ### [**Login to eSMART**](https://esmart.service800.com/Login.aspx) ![10.jpg](https://cdn2.hubspot.net/hub/2333817/hubfs/Assets/Hero_Banners/1920x400/10.jpg?width=1920&name=10.jpg "10.jpg") ## SERVICE 800 Resources #### Blog Posts, Success Stories, and White Papers [![JnJ_Logo](https://www.service800.com/hubfs/images/Client_Logos/JnJ_Logo.jpg) ](https://www.service800.com/resources/johnson-johnson-surgical-vision-improves-engagement-with-customers-through-hot-sheet-service-excellence-alerts) ### [Service Excellence Success Story](https://www.service800.com/resources/johnson-johnson-surgical-vision-improves-engagement-with-customers-through-hot-sheet-service-excellence-alerts) in [Success Story](https://www.service800.com/resources/topic/success-story) on 8/7/18 3:37 PM By [Iresha Herath](https://www.service800.com/resources/author/iresha-herath) [Leave a comment](https://www.service800.com/resources/johnson-johnson-surgical-vision-improves-engagement-with-customers-through-hot-sheet-service-excellence-alerts/#comments-listing) Johnson & Johnson Surgical Vision improves engagement with customers through Hot Sheet & Service Excellence Alerts [Read More](https://www.service800.com/resources/johnson-johnson-surgical-vision-improves-engagement-with-customers-through-hot-sheet-service-excellence-alerts) [![](https://www.service800.com/hubfs/images/Client_Logos/Grundfos%20Logo.png) ](https://www.service800.com/resources/taking-customer-care-to-new-levels) ### [Grundfos - Taking Customer Care to New Levels](https://www.service800.com/resources/taking-customer-care-to-new-levels) in [Success Story](https://www.service800.com/resources/topic/success-story) on 11/2/16 3:23 PM By [Aaron Smith](https://www.service800.com/resources/author/aaron-smith) [Leave a comment](https://www.service800.com/resources/taking-customer-care-to-new-levels/#comments-listing) “There was another company we were considering, but during the vendor review process it became clear that S800 had an optimal balance of price, user friendliness, features like reporting/dashboard, and of course, customer service!.” CSC Director - Grundfos North America [Read More](https://www.service800.com/resources/taking-customer-care-to-new-levels) ### [Mitsubishi Electric - Service Quality Success](https://www.service800.com/resources/service-quality-success-mitsubishi-electric) in [Success Story](https://www.service800.com/resources/topic/success-story) on 12/16/15 10:02 AM By [Elissa Johnson](https://www.service800.com/resources/author/elissa-johnson) [Leave a comment](https://www.service800.com/resources/service-quality-success-mitsubishi-electric/#comments-listing) “We are now satisfying the customer at new levels, saving time and effort for our customers and creating more focus for the sales reps and customer service teams,” Service Manager for Mitsubishi Electric Power Products, Inc. [Read More](https://www.service800.com/resources/service-quality-success-mitsubishi-electric) [![](https://www.service800.com/hubfs/resources-banner.jpg) ](https://www.service800.com/resources/service-quality-success-audiology) ### [Audiology Service Quality Success Story](https://www.service800.com/resources/service-quality-success-audiology) in [Success Story](https://www.service800.com/resources/topic/success-story) on 12/11/15 11:42 AM By [Aaron Smith](https://www.service800.com/resources/author/aaron-smith) [Leave a comment](https://www.service800.com/resources/service-quality-success-audiology/#comments-listing) “ There was another company we looked at helping us, but during the vendor review process S800 understood customers, survey design and the medical industry much better.” - Director, Commerical Services [Read More](https://www.service800.com/resources/service-quality-success-audiology) [All posts](https://www.service800.com/resources/all) ## Featured Blog Posts ![](https://www.service800.com/hubfs/Blog%20image%20May%202023.jpg) #### [Why are CX Scores Declining](https://www.service800.com/resources/why-are-cx-scores-declining) ![](https://www.service800.com/hubfs/March%202023%20Blog%20image.png) #### [NPS vs. CES vs. CSAT](https://www.service800.com/resources/nps-vs.-ces-vs.-csat) ![](https://www.service800.com/hubfs/FEb%20blog%20title%20photo.png) #### [The Role of Managers and Supervisors in a CX Program](https://www.service800.com/resources/the-role-of-managers-and-supervisors-in-a-cx-program) ![](https://www.service800.com/hubfs/Blog%20main%20image.png) #### [The State of Customer Experience in 2023](https://www.service800.com/resources/the-state-of-customer-experience-in-2023) ### Posts by Tag - [CX Blog (27)](https://www.service800.com/resources/topic/cx-blog) - [Customer Experience (8)](https://www.service800.com/resources/topic/customer-experience) - [Customer Satisfaction Surveys (8)](https://www.service800.com/resources/topic/customer-satisfaction-surveys) - [Success Story (4)](https://www.service800.com/resources/topic/success-story) - [Customer Satisfaction (3)](https://www.service800.com/resources/topic/customer-satisfaction) - [Press Release (1)](https://www.service800.com/resources/topic/press-release) [see all](https://www.service800.com/resources/topic/success-story#) ## Headquarters #### Minneapolis #### US Main Line: 952-475-3747 #### US Toll free: 833-415-3324 #### London #### UK: +44 020 3868 5449 ## Association Partners [![CompTIA](https://www.service800.com/hs-fs/hubfs/images/Associations/CompTIA.jpg?width=75&name=CompTIA.jpg)](https://www.comptia.org)[![CXPA](https://www.service800.com/hs-fs/hubfs/images/Associations/CXPA.jpg?width=75&name=CXPA.jpg)](https://www.cxpa.org)[![TSIA](https://www.service800.com/hs-fs/hubfs/images/Associations/TSIA.jpg?width=75&name=TSIA.jpg)](https://www.tsia.com)   ## Stay Connected With Us - [**](https://www.service800.com/resources/topic/www.twitter.com/service800) - [**](https://www.service800.com/resources/topic/www.linkedin.com/company/service-800) ![S800_Logo_Transition - White](https://www.service800.com/hs-fs/hubfs/SERVICE_800_Logos/S800_Logo_Transition%20-%20White.png?width=1907&height=763&name=S800_Logo_Transition%20-%20White.png) [**](https://www.twitter.com/service800) [**](https://www.linkedin.com/company/service-800) 2026 All rights reserved. **