Web Surveys allow your customers to respond on their own schedule

Leverage the emails you have to push out invites to SERVICE 800 Customer Feedback Web Surveys

SERVICE 800 will help you design a best in class customer feedback survey that leverages email to push out invites to a completely web based survey. We'll walk you through designing your invites, the best timing on reminders, and how to follow up on the feedback you collect. 

You can even leverage SERVICE 800's alerting processes to push the feedback into the right hands at the right time to make sure that customer feedback is actionable. 

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Leverage our experience to maximize your web survey potential

SERVICE 800 brings the experience and advice to help you design the web survey that will produce the results you need. While most web surveys generate only a 2 or 3 percent response rate, SERVICE 800's methods consistently produce greater success. This is achieved through thoughtful planning, personalized design, and strategically timed reminders.

 

Why use web surveys?

Big Audience Coverage

SERVICE 800 web surveys are best leveraged for big audiences to get a wide cross section of customer feedback.

Leverage images to drive feedback

Web surveys provide the opportunity to show your customers what product you're asking about. Give them a direct reference to collect targeted feedback.

Low cost

At SERVICE 800 you only pay for the responses you receive so costs are lower to run big programs.

Let customers respond on their time

Web surveys  allow your customers to respond when most convenient for them. We'll send reminders so your customers don't forget to give feedback.

Web surveys collect feedback from customers and can provide these benefits:

  • Collect feedback from hard to reach customers

  • Generate feedback where phone numbers aren't available

  • Put the feedback collection on your customer's schedule

  • Can be fully branded to have the look and feel your customers expect from you

  • Leverage SERVICE 800's Alerting processes to drive action

Get Started designing a Customer Feedback Web Survey with SERVICE 800

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Want to learn more about SERVICE 800?

Contact us for more information