SERVICE 800 will help you design a best in class customer feedback survey that leverages email to push out invites to a completely web based survey. We'll walk you through designing your invites, the best timing on reminders, and how to follow up on the feedback you collect.
You can even leverage SERVICE 800's alerting processes to push the feedback into the right hands at the right time to make sure that customer feedback is actionable.
SERVICE 800 brings the experience and advice to help you design the web survey that will produce the results you need. While most web surveys generate only a 2 or 3 percent response rate, SERVICE 800's methods consistently produce greater success. This is achieved through thoughtful planning, personalized design, and strategically timed reminders.
SERVICE 800 web surveys are best leveraged for big audiences to get a wide cross section of customer feedback.
Web surveys provide the opportunity to show your customers what product you're asking about. Give them a direct reference to collect targeted feedback.
At SERVICE 800 you only pay for the responses you receive so costs are lower to run big programs.
Web surveys allow your customers to respond when most convenient for them. We'll send reminders so your customers don't forget to give feedback.