Accurate Industry Benchmarks

Act or react to what makes you stand above your peers

SERVICE 800 industry benchmark programs measure the performance of your products or services against best-in-class industry peers. Unlike other benchmark programs, SERVICE 800 programs have been developed in cooperation with industry organizations that define benchmark standards, sampling requirements, scales and survey questions.

All SERVICE 800 benchmark participants are measured for accuracy using the same methodology. Consistency across the benchmark provides unbiased measurements that assist in identifying how your organization's performance compares to your peers. SERVICE 800 benchmarks can also identify where improvements are needed, where reductions may be made without impacting customer satisfaction, and what is the biggest driver of your customers' loyalty.

Why Benchmark?

Establish (realistic) goals and objectives

Your metrics are key to establishing priorities and managing progress to goals. Seeing how you compare to your industry group or your peers helps you set objectives based on realistic expectations.

Referring to accurate industry benchmarks while setting goals make the process more defendable and increase acceptability. SERVICE 800 benchmarks allow you to focus on improving delivery and solving issues instead of efforts around collecting data internally.

What makes SERVICE 800 benchmarks unique?

Standardization is not boring, it's essential

SERVICE 800's industry benchmark programs are unique because they utilize the same methodology and sequence of questions for all participants. Each customer interview is based on an actual, recent service experience with a specific company. It is an apples-to-apples and accurate comparison.

What are SERVICE 800's benchmarks?

Different industries, same standards

  • Computer manufacturers
  • Service Providers
  • Medical Technology manufacturers
  • Software Developers
  • Regions and geographies
  • Technical support & On-site