Delivering insightful, actionable experience management consulting, training, workshops that transform organizations. We enable and support organizations to use customer experience as a competitive differentiator.
Experience Assessment: defining your path to results
Presentations, workshops & training
Advisory & coaching
Develop a customer insights program focused on the achievement of growth targets.
Determine segmentation approach
Define required critical insights
Select feedback collection plan
Facilitated sessions with key contacts to obtain critical customer and industry insights.
Client input to guide your strategic planning
Provide a forum & Demonstrate your commitment
Live in-person or virtual discussions between your organization and hand-picked contacts from your best customers -" Most important contacts inside your most important customers."
You or S800 conducted interviews
Tailored interviewing guide(s) & training materials
Internal & External communications
Comprehensive qualitative analysis, final summary, and presentation of key findings & recommended actions to executive teams
Our experienced CX professionals will review your survey responses, including verbatim comments and reports, find the common themes and critical insights in your data. Often, the real insight comes from understanding the combination of answers as opposed to a single value.
Understanding customer insight behind the scores
Linking Customer experience (CX) to value and ROI
Prioritization of responsive actions or process transformation