Experience Management

Delivering insightful, actionable experience management consulting, training, workshops that transform organizations. We enable and support organizations to use customer experience as a competitive differentiator.

• Experience Assessment: defining your path to results

• Presentations, workshops & training

• Advisory & coaching

Feedback Strategy Workshops

Develop a customer insights program focused on the achievement of growth targets.

• Determine segmentation approach

• Define required critical insights

• Select feedback collection plan

Client Advisory Board Services

Facilitated sessions with key contacts to obtain critical customer and industry insights.

• Strengthen relationships

• Client input to guide your strategic planning

• Provide a forum & Demonstrate your commitment

Strategic Customer Conversations

Live in-person or virtual discussions between your organization and hand-picked contacts from your best customers -" Most important contacts inside your most important customers."

• You or S800 conducted interviews

• Tailored interviewing guide(s) & training materials

• Internal & External communications

• Comprehensive qualitative analysis, final summary, and presentation of key findings & recommended actions to executive teams

Feedback/Survey Insight Analysis

Our experienced CX professionals will review your survey responses, including verbatim comments and reports, find the common themes and critical insights in your data.   Often, the real insight comes from understanding the combination of answers as opposed to a single value. 

• Understanding customer insight behind the scores

• Linking Customer experience (CX) to value and ROI

• Prioritization of responsive actions or process transformation