Jean Mork Bredeson is the President and Chief Experience Officer of SERVICE 800, bringing expertise in customer experience measurement and real-time feedback solutions. A visionary leader, Jean has played a pivotal role in shaping SERVICE 800’s reputation as an industry leader in high-quality, actionable customer insights.With a deep passion for customer engagement and innovation, Jean has led transformative initiatives that help businesses leverage feedback to enhance customer satisfaction, improve retention, and drive growth. Under her leadership, SERVICE 800 continues to set new standards in live-agent feedback, sentiment analysis, and predictive customer experience strategies.
Mike has over 15 years of experience as a Client Relationship Manager working with some of the world’s largest organizations. Mike has helped these organizations measure and improve their customer satisfaction levels using a variety of measurement methods and methodologies. In his free time, Mike enjoys spending time with his wife in the outdoors doing activities such as fishing, hiking, hunting, snowmobiling and exploring the world.
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Aaron has 25+ years of experience in the Customer Service industry with 16 of those years focused in Customer Experience measurement. During his free time, Aaron enjoys spending time with his wife, 3 daughters, extended family and friends at the lake or out on the golf course.
Elissa has over 25+ years of experience in the customer service industry, with 22 of those years focused on customer experience measurement. During her free time, Elissa enjoys spending time with her Husband, their dog Rowdy, her two horses Kiska & Dexter, and their extended family and friends at the lake or the stables.
Bonnie has over 25 years of experience here at SERVICE 800. She has been involved with every aspect of improving the customer experience from contacting our client’s customers, to quality assurance, to team supervision and most recently as managing global operations. In her free time, Bonnie enjoys spending time with her grandchildren, gardening, papercrafts and enjoying life.
Lyndsey has over 12 years of Customer Service experience. She is responsible for managing 20+ Client Programs for timely completion and managing our US Customer Service Representatives. In her free time she likes to spend time with her husband and three children, attending all of their many sports and activities.
Kevin has over 7 years of experience in the HR space. Although Kevin has only been with Service 800 for short time (compared to many S800 employees), he has made an impact on Service 800.
