Jean Mork Bredeson is the President and Chief Experience Officer of SERVICE 800, bringing expertise in customer experience measurement and real-time feedback solutions. A visionary leader, Jean has played a pivotal role in shaping SERVICE 800’s reputation as an industry leader in high-quality, actionable customer insights.With a deep passion for customer engagement and innovation, Jean has led transformative initiatives that help businesses leverage feedback to enhance customer satisfaction, improve retention, and drive growth. Under her leadership, SERVICE 800 continues to set new standards in live-agent feedback, sentiment analysis, and predictive customer experience strategies.
With a strong background in product marketing, software sales, and program management, I bring years of experience leading innovation, driving revenue growth, and delivering customer-centric solutions. I've lead global initiatives in tech deployment, compliance, and feedback-driven product improvement - always focused on quality, strategy, and execution.
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Aaron has 25+ years of experience in the Customer Service industry with 16 of those years focused in Customer Experience measurement. During his free time, Aaron enjoys spending time with his wife, 3 daughters, extended family and friends at the lake or out on the golf course.
Elissa has over 25+ years of experience in the customer service industry, with 22 of those years focused on customer experience measurement. During her free time, Elissa enjoys spending time with her Husband, their dog Rowdy, her two horses Kiska & Dexter, and their extended family and friends at the lake or the stables.
Bonnie has over 25 years of experience here at SERVICE 800. She has been involved with every aspect of improving the customer experience from contacting our client’s customers, to quality assurance, to team supervision and most recently as managing global operations. In her free time, Bonnie enjoys spending time with her grandchildren, gardening, papercrafts and enjoying life.
