Meet the team that drives us forward

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Shannon Gronemeyer

Vice President of IT & Operations

Shannon has over 16 years of combined experience in sales management, sales operations and customer experience management. Shannon holds both a B.A. and M.B.A from the University of Northern Iowa. In Shannon's free time he enjoys restoring old cars, spending quality time with his wife and their 175 lb. Mastiff.

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Gail Propson

Director of Sales

Gail has over 20 years’ experience designing solutions to meet customer’s needs. She has worked in a variety of industry’s including Education, Professional Services & Sales training. In Gail’s free time she enjoys hands on crafts and spending time with family camping and boating.

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Mike Guckenberg

Client Relationship Manager

Mike has over 15 years of experience as a Client Relationship Manager working with some of the world’s largest organizations. Mike has helped these organizations measure and improve their customer satisfaction levels using a variety of measurement methods and methodologies. In his free time, Mike enjoys spending time with his wife in the outdoors doing activities such as fishing, hiking, hunting, snowmobiling and exploring the world.

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Aaron Smith

Client Relationship Manager

Aaron has 25+ years of experience in the Customer Service industry with 16 of those years focused in Customer Experience measurement. During his free time, Aaron enjoys spending time with his wife, 3 daughters, extended family and friends at the lake or out on the golf course.

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Bonnie Schmiesing

Operations Manager

Bonnie has over 20 years of experience here at SERVICE 800. She has been involved with every aspect of improving the customer experience from contacting our client’s customers, to quality assurance, to team supervision and most recently as managing global operations. In her free time, Bonnie enjoys spending time with family, gardening, crocheting, sewing, making greeting cards and scrap-booking.