Meet the team that drives us forward

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Gail Propson

Director of Sales

Gail has over 20 years’ experience designing solutions to meet customer’s needs. She has worked in a variety of industry’s including Education, Professional Services & Sales training. In Gail’s free time she enjoys hands on crafts and spending time with family camping and boating.

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Mike Guckenberg

Client Relationship Manager

Mike has over 15 years of experience as a Client Relationship Manager working with some of the world’s largest organizations. Mike has helped these organizations measure and improve their customer satisfaction levels using a variety of measurement methods and methodologies. In his free time, Mike enjoys spending time with his wife in the outdoors doing activities such as fishing, hiking, hunting, snowmobiling and exploring the world.

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Aaron Smith

Client Relationship Manager

Aaron has 25+ years of experience in the Customer Service industry with 16 of those years focused in Customer Experience measurement. During his free time, Aaron enjoys spending time with his wife, 3 daughters, extended family and friends at the lake or out on the golf course.


Bonnie Schmiesing

Operations Director

Bonnie has over 25 years of experience here at SERVICE 800. She has been involved with every aspect of improving the customer experience from contacting our client’s customers, to quality assurance, to team supervision and most recently as managing global operations. In her free time, Bonnie enjoys spending time with her grandchildren, gardening, papercrafts and enjoying life.

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Kevin Marciniak

Human Resources Manager

Kevin has over 7 years of experience in the HR space. Although Kevin has only been with Service 800 for short time (compared to many S800 employees), he has made an impact on Service 800.

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Elissa Johnson

Client Relationship Manager

Elissa has over 25+ years of experience in the customer service industry, with 22 of those years focused on customer experience measurement. During her free time, Elissa enjoys spending time with her Husband, their dog Rowdy, her two horses Kiska & Dexter, and their extended family and friends at the lake or the stables.

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Peter M Stazzone

Chief Financial Officer

Mr. Stazzone has more than 25 years of domestic and international experience in finance, operations management, and accounting within start-ups, high growth and multi-billion dollar organizations. Stazzone has been the Chief Financial Officer of Service 800 since 2021 and a member of Service 800’s parent company, Beyond Commerce, Board of Directors and chairman of the Audit Committee since 2018.