The process of building a customer experience survey program can be overwhelming and you may not know where to start. How many questions to ask? What survey method to use?
Let S800’s expertise help you with Strategizing, Designing, Implementing, Analyzing & Reporting customer feedback.
Is your current customer experience survey program failing to provide the action that you want? We understand that not all customers wants to be contacted the same way. Some may prefer the personal touch of a phone survey while others may prefer an invite to a web survey. Or maybe your survey questions need a second look. No matter what issue SERVICE 800 can help you to reach maximum, actionable and quality feedback from your customers.
You can lose a customer with one poor service experience and new opportunities can arise just as fast. SERVICE 800's Hot Sheet Alerts will notify you of urgent time-sensitive matters so an appropriate individual can react promptly and effectively.
Customer feedback results of both phone surveys and web surveys will also be displayed on eSMART dashboard so you can act on your data in a timely manner.
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