SERVICE 800 takes data security and privacy very seriously. The policy below outlines our commitments to our clients and our clients customers when handling customer information.
Please also note that SERVICE 800 does not accept contact details that contain patient (medical) information, banking/financial/credit card details, social security or other confidential details.
SERVICE 800 collects customer feedback for clients using surveys to help improve the services and experience our clients provide to their customers.
To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/
SERVICE 800 is not in the business of selling or renting personally identifiable information gathered on its website or during the process of collecting customer experience measurements for our clients. SERVICE 800 shares information with our clients, only as described in this policy or as described at the time information is collected. For example, SERVICE 800 may, at the request of a client, ask you for your email address or phone number so they may follow up with you regarding your responses to a survey to provide further assistance. The provision of such information is voluntary, and at all times participation in a survey is, of course, voluntary.
Individuals may choose not to participate in SERVICE 800’s research and are under no obligation to take surveys sent to them or participate in phone interviews. An opt-out choice is included in all communications to individuals where required, and those who exercise it will be added to SERVICE 800’s opt-out list for the relevant client within ten (10) business days of unsubscribing. For each client, SERVICE 800 does not send survey invitations to any e-mail address or call a phone number on the applicable opt-out list. SERVICE 800 also provides its opt-out lists on a timely basis to its clients and third-party agents so that they may properly update their records.
Individuals may also elect to opt out at any time from receiving email from SERVICE 800 regarding SERVICE 800’s products and services. An opt-out choice will be added to SERVICE 800’s opt-out list for communications about products and services within ten (10) business days of unsubscribing.
Individuals who wish to reverse an earlier unsubscribe option may contact SERVICE 800’s Privacy Contact (see contact information below) to change their opt-out status.
SERVICE 800 collects customer experience feedback and other survey data about individuals’ usage of products and services. The data is used by SERVICE 800 clients to improve their products and service delivery.
SERVICE 800 does not receive, use or collect personally identifiable information, such as names, addresses, phone numbers and e-mail addresses, except under the following circumstances:
You may be asked to provide personal information about yourself and/or other people, such as their name and email address. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided and is completely voluntary.
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
To improve our services offered, marketing, analytics, or site functionality, we may combine this automatically collected log information with other information we collect about you.
Technologies such as: cookies, beacons, tags and scripts are used by SERVICE 800 and our partners (e.g. marketing partners), affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the site, or tracking users’ movements around the site. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We use Local Storage Objects (LSOs), such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 or Flash to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.
We partner with a third party to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this site and other sites to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you internet-based ads, you may opt-out by emailing SERVICE 800 at firstname.lastname@example.org. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
SERVICE 800 retains information for as long as needed to provide our clients with services. If you wish to request that we no longer use your information, contact us at the contact information listed below, and we will coordinate with the SERVICE 800 client for which the data was collected. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
SERVICE 800 acknowledges the right of an individual to access the personal data we hold about you and the right to correct any mistakes or delete inaccurate information, in certain circumstances. To exercise these rights, or to request that we not contact you by email, telephone, or direct mail, please contact SERVICE 800 at the address listed below.
To contact SERVICE 800 regarding the retention policy, you may email email@example.com.
SERVICE 800 has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit http://www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. The Services of BBB EU Privacy Shield are provided at no cost to you.
If your complaint is not resolved by these actions, in limited situations, a binding arbitration option may be available before a Privacy Shield Panel.
The Federal Trade Commission has jurisdiction over SERVICE 800’s compliance with the Privacy Shield.
From time to time, SERVICE 800 may contract third party customer experience measurement collection agencies necessary for its research operations. In those cases, all personal identifiable information supplied by a SERVICE 800 client is hosted and secured by SERVICE 800 systems. Contracted third party customer experience measurement agencies utilize the same secure connection to perform phone calls as used by employed SERVICE 800 Customer Representatives (callers). For example, a contracted customer experience agency may be used if a SERVICE 800 client has a need to provide coverage of a language outside/not yet provided by SERVICE 800. SERVICE 800 requires such third parties to maintain confidentiality of such data.
SERVICE 800 takes the security of our customers’ data seriously. A copy of our security policy is available upon request by email to firstname.lastname@example.org.
When requested by legal authorities to disclose personally identifiable information, SERVICE 800 will inform the court of various factors justifying confidentiality and respondent anonymity. However, SERVICE 800 may be required by law to disclose personally identifiable information where judicial or other governmental subpoenas, warrants, or orders are properly issued or if the SERVICE 800 reasonably believes that use or disclosure is necessary to protect its rights. Individuals’ unsubscribe option in no way limits SERVICE 800’s use, disclosure or distribution of personally-identifiable information to the extent such use, disclosure or distribution is required by law, court order or other valid legal process. SERVICE 800 will communicate with the affected client as soon as possible, unless prohibited by law or court order.
SERVICE 800 reserves the right to share your Information to respond to truly authorized information requests of governmental authorities or where required by law. SERVICE 800 reserves the right to use or disclose personal information provided to SERVICE 800 in response to a lawful request by public authorities, including to meet national security or law enforcement requirements, or if SERVICE 800 reasonably believes that use or disclosure is necessary to protect SERVICE 800’s rights and/or to comply with a judicial proceeding, court order, or legal process. In exceptionally rare circumstances where national, state, or company security is at issue, SERVICE 800 reserves the right to share our entire database of visitors and clients with appropriate government authorities.
In cases where an EU or Swiss individual’s data is transferred onward to third parties pursuant to the Privacy Shield, SERVICE 800 may be potentially liable.
If SERVICE 800 is involved in a merger, acquisition, or sale of all or a portion of its assets, SERVICE 800 may transfer your data. In such a circumstance where your data would be transferred, a prominent notice on our website of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.
We display personal testimonials of satisfied contacts on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at cso@SERVICE800.com.
Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personally identifiable information from our blog or community forum, contact us at cso@SERVICE800.com.
SERVICE 800 does not knowingly collect personally identifiable information from any individual under the age of 13.