Who is SERVICE 800?

30 Year Industry leading and full service Customer Satisfaction Survey management company

For more than 25 years, SERVICE 800 has been designing programs and providing resources to measure Customer Experience every day. The SERVICE 800 methodology delivers the accurate metrics you need to build and measure an effective customer journey map. SERVICE 800 programs reveal the actions and behaviors that accomplish your long-term objectives.

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How did SERVICE 800 get started?

In 1989, when companies began to earn more from service than from product sales, it became evident there was a need to effectively measure service quality. A team of managers from Xerox, General Electric and Norwest Bank cooperated to develop a low cost and timely method to build and monitor service quality metrics based on feedback from customers while service experiences were fresh in mind. SERVICE 800 was established to provide measurements for service organizations and companies that provide on-site and technical support services.

Why are we "SERVICE 800"? The first company that employed SERVICE 800's resources identified service offerings that were not benefiting its customers as originally thought, and revealed new opportunities for related services. The resulting repositioning increased its service profitability by 800%.Jean Mork Bredeson, Founder of SERVICE 800

SERVICE 800 can design and launch a customer feedback program within days; use phone interviews, email/web surveys, IVR, mail or combinations thereof; collect feedback within minutes of events while customer experiences are fresh in mind; alert the right managers of urgent situations; and stream data, audio recordings, results and analysis in near real time. Building the right feedback system for very small or large global organizations is natural as SERVICE 800's own interviewers follow the sun in 30 languages every day.

 

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Fortune 100 Companies around the world rely on SERVICE 800 to help design, collect and measure customer feedback to make the right business decisions based on real live customer feedback. We take it a step further providing full recordings of all customer conversations to make sure that you don't just get customer feedback but you can actually hear it. 

What Our Clients Say

Mitsubishi Electric satisfies customers at new levels thanks to the customer feedback collected by SERVICE 800

We are now satisfying the customer at new levels, saving time and effort for our customers and creating more focus for the sales reps and customer service teams with SERVICE 800's help.

Global Service Manager, Mitsubishi Electric

Acelity drives Total Quality Management Programs with SERVICE 800's fully managed customer feedback services.

Since the implementation of the Total Quality management program, combined with the partnership with SERVICE 800, Acelity now has a detailed plan and timeline to make measurable improvements

Senior Vice President of Customer Success, Acelity

Let us do the heavy lifting - Fully Managed Services

SERVICE 800 offers a fully managed service so you can focus your time on acting on the results. Just send us a file, we will do the rest.

Measuring customer satisfaction around the world

With over 30 native languages supported, SERVICE 800 can call our customers in the languages they are most comfortable in.

Enterprise strategy and design

Build an enterprise wide strategy that goes beyond service and incorporate feedback from all stages of the customer journey. Sales, Training, Service and even your own employees.
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Want to learn more about SERVICE 800?

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