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SERVICE 800 Resources

Blog Posts, Success Stories, and White Papers

Q: When is 10 greater than 20? A: Customer Satisfaction Surveys!

Okay, Okay. I know that mathematically the title of this post doesn't make sense. Yes 10 is always less than 20 when you're crunching numbers mathematically but there ARE times where the number 10 is greater than 20. 10 is always greater than 20 when you are talking about the number of questions in customer satisfaction surveys.
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4 ways to drive action from your customer experience measurement

I’ve collected my customer experience data but what’s next? This is a burning question that most companies encounter. After stating a CX program, gathering customer feedback data is only the beginning of the process. The real work starts when trying to figure out how to use this valuable data. Here are some tips on how to leverage data for business value,
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Differences between transactional and relationship surveys

We live in a fast pace, highly competitive digital age where consumers have the freedom to choose products and services from anywhere, anytime. Therefore, it is pivotal for businesses to understand their customer base and recognize their changing needs. How can we find out what our customers like and dislike about us? We need to ACTIVELY LISTEN to them!
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4 signs you don't need help improving customer service

Lets face it, people already think customer service is a money pit, a vacuum that provides no return on investment. In a time where the economy is forcing companies to make hard decisions on budgets, why not cut from the budget devoted to improving customer service and its ability to measure customer satisfaction?
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Your Benchmarking Scores: "The Chocolate Chip Phenomenon"

To efficiently compare your company's performance against others’ (benchmarking) you need to decide against whom should you be compared. Following is what is known as “The Chocolate Chip Phenomenon” often described by Jean Mork Bredeson, President, SERVICE 800.
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