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SERVICE 800 Resources

Blog Posts, Success Stories, and White Papers

Iresha Herath

Recent Posts

Social media might NOT improve your customer satisfaction

Over the last few years I have enjoyed following the explosion of social media strategy into the business environment. If you take a minute to look at your own professional network, I'd venture to guess that for most of you, over half of your network have some involvement in social media. Many companies see social media as a new channel to bolster marketing efforts and even a way to help with improving customer service.
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Does experience affect customer satisfaction in products or services?

My daughter and I recently went on a wine tasting tour in California where we visited about a dozen different wineries over a few days. If you’ve ever had the pleasure of participating in one of these tours you may have noticed after the third winery everything starts to blend together. Having five different wines at four different wineries every day will do that.
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Q: When is 10 greater than 20? A: Customer Satisfaction Surveys!

Okay, Okay. I know that mathematically the title of this post doesn't make sense. Yes 10 is always less than 20 when you're crunching numbers mathematically but there ARE times where the number 10 is greater than 20. 10 is always greater than 20 when you are talking about the number of questions in customer satisfaction surveys.
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4 ways to drive action from your customer experience measurement

I’ve collected my customer experience data but what’s next? This is a burning question that most companies encounter. After stating a CX program, gathering customer feedback data is only the beginning of the process. The real work starts when trying to figure out how to use this valuable data. Here are some tips on how to leverage data for business value,
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Differences between transactional and relationship surveys

We live in a fast pace, highly competitive digital age where consumers have the freedom to choose products and services from anywhere, anytime. Therefore, it is pivotal for businesses to understand their customer base and recognize their changing needs. How can we find out what our customers like and dislike about us? We need to ACTIVELY LISTEN to them!
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