--- title: Resource Library | Iresha Herath (2) description: Customer Experience and Satisfaction survey resources presented by SERVICE 800. This includes SERVICE 800's blogs, success stories and white papers for customer experience professions. (2) --- - [**](https://www.twitter.com/service800) - [**](https://www.linkedin.com/company/service-800) [![S800_Logo_Transition_web-879308-edited](https://www.service800.com/hs-fs/hubfs/SERVICE_800_Logos/S800_Logo_Transition_web-879308-edited.png?width=250&name=S800_Logo_Transition_web-879308-edited.png "S800_Logo_Transition_web-879308-edited")](https://www.service800.com) ### [**Login to eSMART**](https://esmart.service800.com/Login.aspx) ![10.jpg](https://cdn2.hubspot.net/hub/2333817/hubfs/Assets/Hero_Banners/1920x400/10.jpg?width=1920&name=10.jpg "10.jpg") ## SERVICE 800 Resources #### Blog Posts, Success Stories, and White Papers ### Iresha Herath ### Recent Posts [![](https://www.service800.com/hubfs/Blog%20images/AdobeStock_202632599-1.jpeg) ](https://www.service800.com/resources/measuring-emotion-in-customer-experiences) ### [Measuring Emotion in Customer Experiences](https://www.service800.com/resources/measuring-emotion-in-customer-experiences) in [CX Blog](https://www.service800.com/resources/topic/cx-blog) on 5/1/18 8:12 AM By [Iresha Herath](https://www.service800.com/resources/author/iresha-herath) [Leave a comment](https://www.service800.com/resources/measuring-emotion-in-customer-experiences/#comments-listing) The most popular customer experience measurements like NPS, CSAT, CES are concentrated on measuring rational, operational experiences. Trends show many CX experts are tapping into a new realm of customer experience evaluation, the emotions behind customer experiences. [Read More](https://www.service800.com/resources/measuring-emotion-in-customer-experiences) [![](https://www.service800.com/hubfs/Blog%20images/KPI%20luke-chesser-JKUTrJ4vK00-unsplash.jpg) ](https://www.service800.com/resources/customer-experience-metrics-and-kpis) ### [Customer Experience Metrics and KPI’s](https://www.service800.com/resources/customer-experience-metrics-and-kpis) in [CX Blog](https://www.service800.com/resources/topic/cx-blog) on 4/23/18 10:23 AM By [Iresha Herath](https://www.service800.com/resources/author/iresha-herath) [Leave a comment](https://www.service800.com/resources/customer-experience-metrics-and-kpis/#comments-listing) Key performance indicators are measurable values that evaluates progress against specific strategic goal. Every business should have their KPI's clearly defined and responsibility should be shared by everyone in the company to measure the overall health of the organization. Regardless of what industry you are in, customers are the lifeline of your ability to grow. It is important for businesses to implement a strategic feedback process to measure customer experiences. Wouldn’t it be great if we could use customer experience metrics and KPI's to recognize problem areas of a company? Here are a few examples of some of the more popular customer metrics. [Read More](https://www.service800.com/resources/customer-experience-metrics-and-kpis) [![](https://www.service800.com/hubfs/Blog%20images/AdobeStock_171183115.jpeg) ](https://www.service800.com/resources/nps-csat-ces) ### [NPS, CSAT & CES](https://www.service800.com/resources/nps-csat-ces) in [Customer Satisfaction Surveys](https://www.service800.com/resources/topic/customer-satisfaction-surveys) on 4/16/18 11:32 AM By [Iresha Herath](https://www.service800.com/resources/author/iresha-herath) [Leave a comment](https://www.service800.com/resources/nps-csat-ces/#comments-listing) Measuring your customer satisfaction shouldn’t be just a onetime occurrence, CX measurement process should be embedded to your company culture. When it comes to measuring customer experiences there are many questions that you can ask from your customers. But is there any questions that we should be asking at all times? [Read More](https://www.service800.com/resources/nps-csat-ces) [![](https://www.service800.com/hubfs/images/Old%20graphics/happy_employee.png) ](https://www.service800.com/resources/why-should-we-compare-employee-engagement-and-customer-satisfaction) ### [Why should we Compare Employee engagement and Customer Satisfaction?](https://www.service800.com/resources/why-should-we-compare-employee-engagement-and-customer-satisfaction) in [CX Blog](https://www.service800.com/resources/topic/cx-blog) on 4/9/18 12:00 AM By [Iresha Herath](https://www.service800.com/resources/author/iresha-herath) [Leave a comment](https://www.service800.com/resources/why-should-we-compare-employee-engagement-and-customer-satisfaction/#comments-listing) Collective understanding of your customers and your employees is pivotal to run a successful business. All CX measurement programs are built around measuring long term and short term customer satisfaction. Have you ever thought of comparing your employee survey results to customer satisfaction survey? (I’m not talking about employee reviews) [Read More](https://www.service800.com/resources/why-should-we-compare-employee-engagement-and-customer-satisfaction) [![](https://www.service800.com/hubfs/professional%20services.png) ](https://www.service800.com/resources/closing-the-customer-feedback-loop) ### [Closing the Customer Feedback Loop](https://www.service800.com/resources/closing-the-customer-feedback-loop) in [CX Blog](https://www.service800.com/resources/topic/cx-blog) on 3/21/18 1:36 PM By [Iresha Herath](https://www.service800.com/resources/author/iresha-herath) [Leave a comment](https://www.service800.com/resources/closing-the-customer-feedback-loop/#comments-listing) If you have been reading our previous blog posts, you should now be familiar with the main types of customer experience surveys, CX metrics and clever tactics to utilize when implementing a customer experience management program. Most companies see the value in implementing a customer feedback program to further understand their customer base. However, what’s lacking in most CX programs is the “Closing” actions of the customer feedback loop. Nothing is more frustrating to customers when they give out some of their precious time to give you feedback on your product or services and the feedback falls into what the customer views to be deaf ears. [Read More](https://www.service800.com/resources/closing-the-customer-feedback-loop) [Previous](https://www.service800.com/resources/author/iresha-herath/page/1) [All posts](https://www.service800.com/resources/all) [Next](https://www.service800.com/resources/author/iresha-herath/page/3) ## Featured Blog Posts ![](https://www.service800.com/hubfs/Blog%20image%20May%202023.jpg) #### [Why are CX Scores Declining](https://www.service800.com/resources/why-are-cx-scores-declining) ![](https://www.service800.com/hubfs/March%202023%20Blog%20image.png) #### [NPS vs. CES vs. CSAT](https://www.service800.com/resources/nps-vs.-ces-vs.-csat) ![](https://www.service800.com/hubfs/FEb%20blog%20title%20photo.png) #### [The Role of Managers and Supervisors in a CX Program](https://www.service800.com/resources/the-role-of-managers-and-supervisors-in-a-cx-program) ![](https://www.service800.com/hubfs/Blog%20main%20image.png) #### [The State of Customer Experience in 2023](https://www.service800.com/resources/the-state-of-customer-experience-in-2023) ### Posts by Tag - [CX Blog (27)](https://www.service800.com/resources/topic/cx-blog) - [Customer Experience (8)](https://www.service800.com/resources/topic/customer-experience) - [Customer Satisfaction Surveys (8)](https://www.service800.com/resources/topic/customer-satisfaction-surveys) - [Success Story (4)](https://www.service800.com/resources/topic/success-story) - [Customer Satisfaction (3)](https://www.service800.com/resources/topic/customer-satisfaction) - [Press Release (1)](https://www.service800.com/resources/topic/press-release) [see all](https://www.service800.com/resources/author/iresha-herath/page/2#) ## Headquarters #### Minneapolis #### US Main Line: 952-475-3747 #### US Toll free: 833-415-3324 #### London #### UK: +44 020 3868 5449 ## Association Partners [![CompTIA](https://www.service800.com/hs-fs/hubfs/images/Associations/CompTIA.jpg?width=75&name=CompTIA.jpg)](https://www.comptia.org)[![CXPA](https://www.service800.com/hs-fs/hubfs/images/Associations/CXPA.jpg?width=75&name=CXPA.jpg)](https://www.cxpa.org)[![TSIA](https://www.service800.com/hs-fs/hubfs/images/Associations/TSIA.jpg?width=75&name=TSIA.jpg)](https://www.tsia.com)   ## Stay Connected With Us - [**](https://www.service800.com/resources/author/iresha-herath/page/www.twitter.com/service800) - [**](https://www.service800.com/resources/author/iresha-herath/page/www.linkedin.com/company/service-800) ![S800_Logo_Transition - White](https://www.service800.com/hs-fs/hubfs/SERVICE_800_Logos/S800_Logo_Transition%20-%20White.png?width=1907&height=763&name=S800_Logo_Transition%20-%20White.png) [**](https://www.twitter.com/service800) [**](https://www.linkedin.com/company/service-800) 2026 All rights reserved. **