--- title: Resource Library | Iresha Herath description: Customer Experience and Satisfaction survey resources presented by SERVICE 800. This includes SERVICE 800's blogs, success stories and white papers for customer experience professions. --- - [**](https://www.twitter.com/service800) - [**](https://www.linkedin.com/company/service-800) [![S800_Logo_Transition_web-879308-edited](https://www.service800.com/hs-fs/hubfs/SERVICE_800_Logos/S800_Logo_Transition_web-879308-edited.png?width=250&name=S800_Logo_Transition_web-879308-edited.png "S800_Logo_Transition_web-879308-edited")](https://www.service800.com) ### [**Login to eSMART**](https://esmart.service800.com/Login.aspx) ![10.jpg](https://cdn2.hubspot.net/hub/2333817/hubfs/Assets/Hero_Banners/1920x400/10.jpg?width=1920&name=10.jpg "10.jpg") ## SERVICE 800 Resources #### Blog Posts, Success Stories, and White Papers ### Iresha Herath ### Recent Posts [![JnJ_Logo](https://www.service800.com/hubfs/images/Client_Logos/JnJ_Logo.jpg) ](https://www.service800.com/resources/johnson-johnson-surgical-vision-improves-engagement-with-customers-through-hot-sheet-service-excellence-alerts) ### [Service Excellence Success Story](https://www.service800.com/resources/johnson-johnson-surgical-vision-improves-engagement-with-customers-through-hot-sheet-service-excellence-alerts) in [Success Story](https://www.service800.com/resources/topic/success-story) on 8/7/18 3:37 PM By [Iresha Herath](https://www.service800.com/resources/author/iresha-herath) [Leave a comment](https://www.service800.com/resources/johnson-johnson-surgical-vision-improves-engagement-with-customers-through-hot-sheet-service-excellence-alerts/#comments-listing) Johnson & Johnson Surgical Vision improves engagement with customers through Hot Sheet & Service Excellence Alerts [Read More](https://www.service800.com/resources/johnson-johnson-surgical-vision-improves-engagement-with-customers-through-hot-sheet-service-excellence-alerts) [![](https://www.service800.com/hubfs/Blog%20images/AdobeStock_127679036-1.jpeg) ](https://www.service800.com/resources/customer-satisfaction-survey-tips-field-service-metrics) ### [Customer Satisfaction Survey Tips - Field Service Metrics](https://www.service800.com/resources/customer-satisfaction-survey-tips-field-service-metrics) in [Customer Satisfaction Surveys](https://www.service800.com/resources/topic/customer-satisfaction-surveys) on 6/11/18 10:57 AM By [Iresha Herath](https://www.service800.com/resources/author/iresha-herath) [Leave a comment](https://www.service800.com/resources/customer-satisfaction-survey-tips-field-service-metrics/#comments-listing) Balancing customer satisfaction and operational efficiency can be a challenging undertaking for most companies. We all know designing a top notch customer experience can come at the expense of operational efficiency. Some companies add touch points or extra steps to close out a service event, others might leave fresh baked cookies behind to provide that unique touch. In highly competitive service environments, it can be challenging to determine if the service you are providing is having the desired affect. [Read More](https://www.service800.com/resources/customer-satisfaction-survey-tips-field-service-metrics) [![Banner-1](https://www.service800.com/hubfs/images/Website_Images/Banners/Banner-1.jpg) ](https://www.service800.com/resources/why-customer-experience-programs-fail) ### [Why do many customer experience programs fail?](https://www.service800.com/resources/why-customer-experience-programs-fail) in [CX Blog](https://www.service800.com/resources/topic/cx-blog) on 5/22/18 11:38 AM By [Iresha Herath](https://www.service800.com/resources/author/iresha-herath) [Leave a comment](https://www.service800.com/resources/why-customer-experience-programs-fail/#comments-listing) Most customer experience measurement programs start with a well thought out strategy. Unfortunately, we see over time without regular review of outcomes combined with heavy concentration on just the metrics, programs can become disconnected from their original strategy. Losing sight of the of the big picture can cause your program to fail. Over the last 30 years, we've seen some common oversights that lead to customer experience measurement program failure. [Read More](https://www.service800.com/resources/why-customer-experience-programs-fail) [![](https://www.service800.com/hubfs/Blog%20images/blog%20post.jpg) ](https://www.service800.com/resources/importance-of-customizing-cx-surveys) ### [Importance of Customizing CX Surveys](https://www.service800.com/resources/importance-of-customizing-cx-surveys) in [CX Blog](https://www.service800.com/resources/topic/cx-blog) on 5/15/18 10:23 AM By [Iresha Herath](https://www.service800.com/resources/author/iresha-herath) [Leave a comment](https://www.service800.com/resources/importance-of-customizing-cx-surveys/#comments-listing) I recently had a disappointing service experience with an international money transferring service . A week after transferring money I received a web survey to provide feedback about my experience. Though I was eager to provide my feedback, the survey questions got me frustrated. The questions were long and weren't focused on my experience. [Read More](https://www.service800.com/resources/importance-of-customizing-cx-surveys) [![](https://www.service800.com/hubfs/images/Website_Images/New%20Website/AdobeStock_84349751.jpeg) ](https://www.service800.com/resources/voc-in-medical-device-industry) ### [VoC in Medical Device Industry](https://www.service800.com/resources/voc-in-medical-device-industry) in [Customer Satisfaction Surveys](https://www.service800.com/resources/topic/customer-satisfaction-surveys) on 5/8/18 11:02 AM By [Iresha Herath](https://www.service800.com/resources/author/iresha-herath) [Leave a comment](https://www.service800.com/resources/voc-in-medical-device-industry/#comments-listing) Top Medical Device companies have one thing in common: they focus on providing excellent service while constantly measuring customer satisfaction with their products. [Read More](https://www.service800.com/resources/voc-in-medical-device-industry) [All posts](https://www.service800.com/resources/all) [Next](https://www.service800.com/resources/author/iresha-herath/page/2) ## Featured Blog Posts ![](https://www.service800.com/hubfs/Blog%20image%20May%202023.jpg) #### [Why are CX Scores Declining](https://www.service800.com/resources/why-are-cx-scores-declining) ![](https://www.service800.com/hubfs/March%202023%20Blog%20image.png) #### [NPS vs. CES vs. CSAT](https://www.service800.com/resources/nps-vs.-ces-vs.-csat) ![](https://www.service800.com/hubfs/FEb%20blog%20title%20photo.png) #### [The Role of Managers and Supervisors in a CX Program](https://www.service800.com/resources/the-role-of-managers-and-supervisors-in-a-cx-program) ![](https://www.service800.com/hubfs/Blog%20main%20image.png) #### [The State of Customer Experience in 2023](https://www.service800.com/resources/the-state-of-customer-experience-in-2023) ### Posts by Tag - [CX Blog (27)](https://www.service800.com/resources/topic/cx-blog) - [Customer Experience (8)](https://www.service800.com/resources/topic/customer-experience) - [Customer Satisfaction Surveys (8)](https://www.service800.com/resources/topic/customer-satisfaction-surveys) - [Success Story (4)](https://www.service800.com/resources/topic/success-story) - [Customer Satisfaction (3)](https://www.service800.com/resources/topic/customer-satisfaction) - [Press Release (1)](https://www.service800.com/resources/topic/press-release) [see all](https://www.service800.com/resources/author/iresha-herath/page/1#) ## Headquarters #### Minneapolis #### US Main Line: 952-475-3747 #### US Toll free: 833-415-3324 #### London #### UK: +44 020 3868 5449 ## Association Partners [![CompTIA](https://www.service800.com/hs-fs/hubfs/images/Associations/CompTIA.jpg?width=75&name=CompTIA.jpg)](https://www.comptia.org)[![CXPA](https://www.service800.com/hs-fs/hubfs/images/Associations/CXPA.jpg?width=75&name=CXPA.jpg)](https://www.cxpa.org)[![TSIA](https://www.service800.com/hs-fs/hubfs/images/Associations/TSIA.jpg?width=75&name=TSIA.jpg)](https://www.tsia.com)   ## Stay Connected With Us - [**](https://www.service800.com/resources/author/iresha-herath/page/www.twitter.com/service800) - [**](https://www.service800.com/resources/author/iresha-herath/page/www.linkedin.com/company/service-800) ![S800_Logo_Transition - White](https://www.service800.com/hs-fs/hubfs/SERVICE_800_Logos/S800_Logo_Transition%20-%20White.png?width=1907&height=763&name=S800_Logo_Transition%20-%20White.png) [**](https://www.twitter.com/service800) [**](https://www.linkedin.com/company/service-800) 2026 All rights reserved. **