A few years ago, when analyzing customer satisfaction survey results, top box meant that when you asked your customer a question and they responded with a rating, they gave you the highest possible rating. For example, if you used a scale of 1 to 5 in your customer satisfaction survey, it meant that to be top box you had to receive a rating of ‘5’.

“There was another company we were considering, but during the vendor review process it became clear that S800 had an optimal balance of price, user friendliness, features like reporting/dashboard, and of course, customer service!.” CSC Director - Grundfos North America

“We are now satisfying the customer at new levels, saving time and effort for our customers and creating more focus for the sales reps and customer service teams,” Service Manager for Mitsubishi Electric Power Products, Inc.

“ There was another company we looked at helping us, but during the vendor review process S800 understood customers, survey design and the medical industry much better.” - Director, Commerical Services