--- title: Resource Library | Customer Experience (2) description: Customer Experience | Customer Experience and Satisfaction survey resources presented by SERVICE 800. This includes SERVICE 800's blogs, success stories and white papers for customer experience professions. (2) --- - [**](https://www.twitter.com/service800) - [**](https://www.linkedin.com/company/service-800) [![S800_Logo_Transition_web-879308-edited](https://www.service800.com/hs-fs/hubfs/SERVICE_800_Logos/S800_Logo_Transition_web-879308-edited.png?width=250&name=S800_Logo_Transition_web-879308-edited.png "S800_Logo_Transition_web-879308-edited")](https://www.service800.com) ### [**Login to eSMART**](https://esmart.service800.com/Login.aspx) ![10.jpg](https://cdn2.hubspot.net/hub/2333817/hubfs/Assets/Hero_Banners/1920x400/10.jpg?width=1920&name=10.jpg "10.jpg") ## SERVICE 800 Resources #### Blog Posts, Success Stories, and White Papers [![](https://www.service800.com/hubfs/images/Website_Images/New%20Website/240_F_78710726_Vq7c3h5SLtqj0I5V0uv3JPUlAq3O7YeT.jpg) ](https://www.service800.com/resources/4-ways-to-drive-action-from-your-customer-experience-measurement) ### [4 ways to drive action from your customer experience measurement](https://www.service800.com/resources/4-ways-to-drive-action-from-your-customer-experience-measurement) in [CX Blog](https://www.service800.com/resources/topic/cx-blog) on 1/15/18 9:54 AM By [Iresha Herath](https://www.service800.com/resources/author/iresha-herath) [Leave a comment](https://www.service800.com/resources/4-ways-to-drive-action-from-your-customer-experience-measurement/#comments-listing) I’ve collected my customer experience data but what’s next? This is a burning question that most companies encounter. After stating a CX program, gathering customer feedback data is only the beginning of the process. The real work starts when trying to figure out how to use this valuable data. Here are some tips on how to leverage data for business value, [Read More](https://www.service800.com/resources/4-ways-to-drive-action-from-your-customer-experience-measurement) [![](https://www.service800.com/hubfs/Blog%20images/AdobeStock_127806584.jpeg) ](https://www.service800.com/resources/4-ways-to-pull-yourself-out-of-the-customer-loyalty-hole-youve-dug) ### [4 ways to pull yourself out of the customer loyalty hole you've dug!](https://www.service800.com/resources/4-ways-to-pull-yourself-out-of-the-customer-loyalty-hole-youve-dug) in [Customer Experience](https://www.service800.com/resources/topic/customer-experience) on 12/4/17 9:09 AM By [Iresha Herath](https://www.service800.com/resources/author/iresha-herath) [Leave a comment](https://www.service800.com/resources/4-ways-to-pull-yourself-out-of-the-customer-loyalty-hole-youve-dug/#comments-listing) Can you believe that the Holidays are already here? We've already survived the chaos that is Black Friday and while some of us are smiling following another successful customer stampede, others are left guessing what went wrong. Are the Holidays making your balance sheets smile or are you trying to figure out where you went wrong? [Read More](https://www.service800.com/resources/4-ways-to-pull-yourself-out-of-the-customer-loyalty-hole-youve-dug) [![](https://www.service800.com/hubfs/Blog%20images/AdobeStock_71831305.jpeg) ](https://www.service800.com/resources/your-benchmarking-scores-the-choclolate-chip-phenomenon) ### [Your Benchmarking Scores: "The Chocolate Chip Phenomenon"](https://www.service800.com/resources/your-benchmarking-scores-the-choclolate-chip-phenomenon) in [CX Blog](https://www.service800.com/resources/topic/cx-blog) on 11/27/17 8:54 AM By [Iresha Herath](https://www.service800.com/resources/author/iresha-herath) [Leave a comment](https://www.service800.com/resources/your-benchmarking-scores-the-choclolate-chip-phenomenon/#comments-listing) To efficiently compare your company's performance against others’ (benchmarking) you need to decide against whom should you be compared. Following is what is known as “The Chocolate Chip Phenomenon” often described by Jean Mork Bredeson, President, SERVICE 800. [Read More](https://www.service800.com/resources/your-benchmarking-scores-the-choclolate-chip-phenomenon) [Previous](https://www.service800.com/resources/topic/customer-experience/page/1) [All posts](https://www.service800.com/resources/all) ## Featured Blog Posts ![](https://www.service800.com/hubfs/Blog%20image%20May%202023.jpg) #### [Why are CX Scores Declining](https://www.service800.com/resources/why-are-cx-scores-declining) ![](https://www.service800.com/hubfs/March%202023%20Blog%20image.png) #### [NPS vs. CES vs. CSAT](https://www.service800.com/resources/nps-vs.-ces-vs.-csat) ![](https://www.service800.com/hubfs/FEb%20blog%20title%20photo.png) #### [The Role of Managers and Supervisors in a CX Program](https://www.service800.com/resources/the-role-of-managers-and-supervisors-in-a-cx-program) ![](https://www.service800.com/hubfs/Blog%20main%20image.png) #### [The State of Customer Experience in 2023](https://www.service800.com/resources/the-state-of-customer-experience-in-2023) ### Posts by Tag - [CX Blog (27)](https://www.service800.com/resources/topic/cx-blog) - [Customer Experience (8)](https://www.service800.com/resources/topic/customer-experience) - [Customer Satisfaction Surveys (8)](https://www.service800.com/resources/topic/customer-satisfaction-surveys) - [Success Story (4)](https://www.service800.com/resources/topic/success-story) - [Customer Satisfaction (3)](https://www.service800.com/resources/topic/customer-satisfaction) - [Press Release (1)](https://www.service800.com/resources/topic/press-release) [see all](https://www.service800.com/resources/topic/customer-experience/page/2#) ## Headquarters #### Minneapolis #### US Main Line: 952-475-3747 #### US Toll free: 833-415-3324 #### London #### UK: +44 020 3868 5449 ## Association Partners [![CompTIA](https://www.service800.com/hs-fs/hubfs/images/Associations/CompTIA.jpg?width=75&name=CompTIA.jpg)](https://www.comptia.org)[![CXPA](https://www.service800.com/hs-fs/hubfs/images/Associations/CXPA.jpg?width=75&name=CXPA.jpg)](https://www.cxpa.org)[![TSIA](https://www.service800.com/hs-fs/hubfs/images/Associations/TSIA.jpg?width=75&name=TSIA.jpg)](https://www.tsia.com)   ## Stay Connected With Us - [**](https://www.service800.com/resources/topic/customer-experience/page/www.twitter.com/service800) - [**](https://www.service800.com/resources/topic/customer-experience/page/www.linkedin.com/company/service-800) ![S800_Logo_Transition - White](https://www.service800.com/hs-fs/hubfs/SERVICE_800_Logos/S800_Logo_Transition%20-%20White.png?width=1907&height=763&name=S800_Logo_Transition%20-%20White.png) [**](https://www.twitter.com/service800) [**](https://www.linkedin.com/company/service-800) 2026 All rights reserved. **