--- title: Survey Support description: SERVICE 800's dedicated Relationship Managers will work with you to ensure your customer satisfaction survey is generating actionable results. --- [![SERVICE 800 Logo](https://www.service800.com/hs-fs/hubfs/images/SERVICE_800_Logos/S800_Logo_Transition_web-879308-edited.png?width=250&name=S800_Logo_Transition_web-879308-edited.png "SERVICE 800 Logo")](https://www.service800.com) [Close X](https://www.service800.com/services/survey-support#) ![solutions-banner.jpg](https://www.service800.com/hs-fs/hubfs/solutions-banner.jpg?width=2883&height=668&name=solutions-banner.jpg) # Advisory Services from SERVICE 800 ## Get the most out of your Customer Experience program SERVICE 800 provides you with more than just an experienced and professional source for collecting your customers' feedback. Over the last 25 years, SERVICE 800 has become experts at Strategizing, Designing, Implementing, Analyzing & Reporting customer feedback.   SERVICE 800 staff are with you every step of the way in building and leveraging a customer experience survey program that will measure exactly what you need to know.   #### Program Strategy Acronyms like NPS, CES, CSAT get thrown around all the time, but which one or combination is right for your customer satisfaction survey program? SERVICE 800 will help you navigate through the sea of acronyms to find which measurement strategies are R.I.G.H.T. for you.  #### Survey Design SERVICE 800 knows what works and what doesn't when building a survey. You will get coaching and suggestions on how to build a survey program that collects actionable insights and keeps your customers from being over surveyed. Once implemented, SERVICE 800's experienced and long-tenured Customer Representatives will provide feedback on how your survey is performing. SERVICE 800 will make sure you avoid common survey pitfalls and maximize the effectivness of your customers' feedback.   #### Quick Implementation Depending on the complexity of your program, SERVICE 800 is able to implement and start collecting data in as little as **2 weeks**.  Client Relationship managers will guide you through setting up data transmissions and get you actionable feedback FAST. If you need accurate feedback fast, SERVICE 800 is here to help. #### Analytics & Results SERVICE 800 wont leave you with raw data that you have to sort through and analyze.  eSMART reporting provides you the measurements and metrics that you need to take action.  View a quick summary of your results with the QuickView Dashboard or drill down through your results to measure individual geographies or representatives. #### Relationship Manager SERVICE 800 assigns a team of highly qualified and experienced staff to implement any program, provide on-going account management and communication. This individual(s) remains continually available to you for ongoing questions, support, and revisions. SERVICE 800 Client Relationship Managers are long tenured with an average of ten years of experience. As your primary point of contact, Relationship Managers own all communication for the length of your project and are the liaison among all SERVICE 800 resources. ### Resource Library [CX Blog](https://www.service800.com/blog/topic/cx-blog) #### Why are CX Scores Declining May 2, 2023 Many businesses have seen their CX scores decrease in 2022 after rebounding from the declines seen during the pandemic. What is causing this decrease and more importantly what can you do to reverse this trend? [Read CX Blog](https://www.service800.com/resources/why-are-cx-scores-declining) [Customer Satisfaction Surveys](https://www.service800.com/blog/topic/customer-satisfaction-surveys) #### NPS vs. CES vs. CSAT March 28, 2023 Measuring customer experience is an essential part of any customer experience program and there are several metrics that businesses can use to measure and track customer experience. This blog will explore the top three CX metrics used today by companies around the world, Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction (CSAT).  [Read Customer Satisfaction Surveys](https://www.service800.com/resources/nps-vs.-ces-vs.-csat) [CX Blog](https://www.service800.com/blog/topic/cx-blog) #### The Role of Managers and Supervisors in a CX Program February 28, 2023 Throughout this blog series, we will examine different components and their significance in creating an effective customer experience (CX) program for businesses and organizations. When these elements come together cohesively, they aid in producing a distinctive customer experience that sets companies apart. This blog will focus on the role of middle management within a CX program.  [Read CX Blog](https://www.service800.com/resources/the-role-of-managers-and-supervisors-in-a-cx-program) #### The State of Customer Experience in 2023 January 30, 2023 As we enter a new year, it is time again to look at the current state of customer experience, recommendations for how businesses can deliver on their customer experience promises, and  the impacts and trends happening within 2023.  ## **Impacts to businesses in 2023**  First let’s take a look at what will be impacting businesses throughout 2023 such as the changes brought about from the pandemic, the increased use of artificial intelligence and automation by businesses worldwide, and the economic threat brought on by inflation.  [Customer Satisfaction Surveys](https://www.service800.com/blog/topic/customer-satisfaction-surveys) #### How to Collect the Right Customer Feedback September 2, 2022 Today, companies have a vast array of customer feedback collection methods to choose from; and for good reason – they provide different value, under different conditions.  So, understanding the different kinds of feedback you need to drive increased value to your customers will help you select the right portfolio of tools to capture the variety of customer insights that you need. Have you ever observed the interactions of your call center agents for a day, or rode along with a member of your sales team? You quickly realize just how much variety exists within your customer touch-points and it won’t take you long to realize that not all this feedback has the same value to your business.  So, why do most companies rely on just one or two methods of collecting feedback from their customers? [Read Customer Satisfaction Surveys](https://www.service800.com/resources/how-to-collect-the-right-customer-feedback) ### Headquarters #### Minneapolis 2190 West Wayzata Blvd. Minneapolis, MN 55356-0800 US Toll free: 800-475-3747 Main: 952-475-3747 Fax: 952-475-3773 ### Association Partners [![](http://www.service800inc.com/hubfs/images/Partner_Logos_-_Footer/comptia.png "comptia.png")](https://www.comptia.org)  [![](http://www.service800inc.com/hubfs/images/Partner_Logos_-_Footer/gwsca-logo1.jpg "gwsca-logo1.jpg")](https://gwsca.org/)  [![](http://www.service800inc.com/hs-fs/hub/63116/file-15001338-gif/images/cea-logo.gif "cea-logo.gif")](https://www.cta.tech/) ### Stay Connected With Us © 2026 Service800 all rights reserved. [![Irish Titan](https://8223272d5b4ff77485fa-ab97adb0c634f5671feb2360c3a23e65.ssl.cf5.rackcdn.com/powered-by-it-dark-ret.png "Irish Titan")](http://www.irishtitan.com)